Shipping Information (Why is international shipping so high?!)
When setting up shipping with the limited options on Kickstarter, we were trying to be as conservative as possible to make sure everyone has a chance to buy. All of the shipping costs are calculated based on USPS Priority and Priority International, which include tracking numbers. We will be offering First-Class Mail (cheapest option) on our website after the Kickstarter has completed, with no tracking.
Last updated: February 12, 2018 12:33
Can I add on products or choose multiples of different sets?
Yes! After the campaign has completed, we will be offering à la carte products to be added to existing orders, through BackerKit.
Last updated: February 12, 2018 12:33
What will the Geek Tank Games T-shirt look like?
Very soon, we will be revealing the shirt design options that will be available to backers. You will have choice of design and size, once the campaign is over.
Last updated: February 12, 2018 12:33
Will there be tokens with reverse-side artwork, like battle damage or a destroyed look?
This is a great idea. We will be making multiple updates and changes to future token sets and will take all of these suggestions to heart. The current sets are already set up and print-ready, so these will stay as is for the time being.
Last updated: February 12, 2018 12:33
Will there be more token sets with new designs?
Absolutely. We are already in discussion about what the next few sets of tokens will be, and we have our ears open to the community. After this campaign, we will run a survey for our backers to help decide which direction to go. The goal is to make products you all are passionate about, so we want to involve you in the process as much as possible!
Last updated: February 12, 2018 12:33
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.